Terms & Service Policy

1. General Provisions and Definitions

By using our services or signing a project proposal with Patra Developer (Patra Developer Indonesia), you ("Client", "Customer") agree to be bound by these Terms & Service Policy. This policy governs the entire lifecycle of the technology consulting, graphic design, website development, and custom application development services we provide.

2. Scope of Services & Agreement Documents

Every technology project begins with a Project Proposal or Work Agreement (SPK) that strictly details the scope of work, timeline, budget plan, and final deliverables. Any changes or additional features outside the agreed scope will be treated as additional work (change request) subject to a new cost estimate.

3. Payment and Tax Terms

Payment is made in full in Indonesian Rupiah (IDR) to our official company bank account. Our standard project payment policy is as follows:

• A Down Payment of 50% must be paid before work begins.
• The remaining 50% balance must be settled after functional testing (User Acceptance Testing) is complete and before publication to the production server or handover of the source code.
• Any applicable taxes (such as VAT or income tax) will follow our legal entity status and the written agreement in the project proposal.

4. Execution, Handover (UAT) and Revisions

The project timeline officially starts one business day after the down payment is received and all initial assets (such as content, logos, hosting accounts, or written materials) have been fully provided by the Client. The Client is given an evaluation period of 7 (seven) business days after the system is deployed to the development environment to request revisions. The number of revisions is limited as specified in the project proposal agreement.

5. Intellectual Property Rights (IPR)

Once the Client has paid the project fee in full:

• Copyright in custom visual designs, custom image assets, and written content created specifically for the Client becomes the full property of the Client.
• The source code of the custom application will be handed over to the Client.
• Patra Developer retains ownership of ready-made code libraries, boilerplate frameworks, and generic components we owned before the project began.

6. Project Cancellation & Refunds

In the event of a unilateral cancellation before work begins, the Client is entitled to a 100% refund less administrative fees. However, if work on the project has already started, the refund will be calculated proportionally based on the percentage of work completed, less the cost of non-refundable third-party assets (such as domains, VPS hosting, premium APIs, or plugin licenses).

7. Limitation of Liability & Service Warranty

Patra Developer is not liable for financial loss, decline in business performance, data leaks, or system damage caused by:

• Code or database modifications made by third parties other than our official team.
• Service disruptions or downtime experienced by third-party server hosting infrastructure providers.
• Force majeure events such as natural disasters, mass sabotage, government internet policies, or national network outages.

8. Governing Law

These Terms & Service Policy are governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute arising from this agreement will first be resolved amicably through deliberation to reach consensus, before being referred to the jurisdiction of the local district court.

9. Contact Us

If you have further questions about the legal terms of our services, you can reach our official legal help channel by email at [email protected] or by phone at 081239707979.